Clean and Safe establishment


Royal Óbidos Spa & Golf Resort (RNET nº 5267) registered its declaration of compliance with the rules that allow it to advertise itself as a Clean and Safe Establishment according to Tourism of Portugal.

The Resort
The Royal Óbidos Spa & Golf Resort, following all the recommendations of the Portuguese Health department and Tourism of Portugal, reopened the golf course on May 5th and the Hotel on June 1st with all the rigor and flexibility of services, in order to provide to all our customers the Safety, Hygiene, and Wellness conditions during the period of their stays.

Staff training
Royal Óbidos Spa & Golf Resort staff received all the necessary training so that all safety procedures are applied in accordance with the standards recommended by public health authorities (O.M.S. and D.G.S.). Employees who have contact with the customer will always wear visors and/or masks and will apply all the necessary measures for their own well-being, as well as for all those who visit us.

 

The protocol

General
•Sufficient personal protective equipment for all workers;
•Stock of single-use cleaning materials proportional to Resort dimensions, including single-use cleaning wipes moistened with disinfectant, bleach, and alcohol at 70º;
•Washing and disinfection, in accordance with the internal protocol for the surfaces where employees and customers circulate, ensuring the control and prevention of infections and resistance to anti-bacterial;
•Increased frequency of cleaning and disinfection in public spaces, with a focus on the reception desk, elevators, and elevator buttons, door handles, public bathrooms and room keys;
•Dispensers of alcohol-based antiseptic solution or alcohol-based solution distributed in all common areas of the Resort and Hotel, next to the entry/exit points, and whenever applicable per floor;
•In the sanitary facilities, the equipment for washing hands will be with liquid soap and paper towels;
•The air renovation of rooms and closed spaces is done regularly;
•    In the spaces where employees work, we increased the frequency of cleaning, concentrating on high-touch areas, such as employee entrances, changing rooms, laundry, and offices.

Bar and Restaurants
•    Resort Bar and Restaurants are limited by number of people, with a distance between tables whenever necessary;
•    Breakfast is still in the restaurant, but only served à la carte. A Mise en Place with bread / pastries, ham, cheese, butters, coffee, tea will be placed on each table, but all the hot dishes must be ordered and prepared individually.

In the rooms
•    In the rooms you can find two disposable masks, closed in a vacuum, for your personal use;
•    All rooms follow the appropriate cleaning and disinfection protocols with the products defined for that;
•    The washing of employees' uniforms and bedding/towels is done by machine at high temperatures (60 degrees).

There will be a collaborator/staff responsible for triggering all procedures in case of suspected infection (accompanying the person with symptoms to the isolation space, providing the necessary assistance, and contacting the national health service). The Hotel will keep a room available for any positive or suspected case of COVID-19.

On the golf course
•    Players must keep the safety distance of at least 2 meters throughout their round, with special attention to tees and greens;
•    Safety distancing and safety marks will be present when accessing tees;
•    Benches will be banned from use by players;
•    Drinkers will be available for use. Players must use their own water bottles, and use a tee to press the water dispenser button.
•    Ball washer containers will be removed;
•    Bunker rakes removed, players to smooth sand with feet prior to shot
•    Flagsticks to remain in the hole and must not be touched;
•    Discs will be introduced that limit the ball's access to the cup. Simple, contact-free ball retrieval